SHIPPING & RETURNS

SHIPPING POLICY

Welcome to radkoornamentsonsale Our shipping policy is designed to provide clear information to our customers. We offer various shipping methods to ensure your orders reach you in a timely manner. We take great care in packaging your festive ornaments to ensure they arrive safely. Our shipping costs are transparent, and we aim to make the process as straightforward as possible to build trust and loyalty with our customers.

FREE SHIPPING INCLUDES:

Little Gems, Classic Size Ornaments, Brilliant Treasures, Italians, Finials & Celebrations Box Sets

STANDARD SHIPPING COST

All Classic Size, Brilliant Treasures & Little Gems ornaments are $9.99 for the first ornament and $3,00 for each ornament after that. The Maximum you will pay for shipping is $24.99 regardless of the number of Classic Size, Brilliant Treasures, Little Gems & Shiny Brite ornaments you purchase.

FINIAL TREE TOPPERS SHIPPING COST

All finial tree toppers are shipped individually in their own shipping box. This insures the safety, during shipping, of the finial tree topper. All finial tree toppers have a shipping charge of $14.99 for each finial tree topper ordered.

LARGE ORNAMENTS SHIPPING COST

All Larger ornaments require a larger box and are shipped at $11.99 for the first large ornament and $4.00 for each large ornament after that one.

OOTM ORNAMENT SETS SHIPPING COST

All ornament sets have a base shipping charge of $28.00 because there are 12 ornaments to be shipped

SHINY BRITE ORNAMENTS COST

All Shiny Brite ornaments have a shipping charge of $12.99 for each ornament set ordered. Each ornament is wrapped in protective bubble wrap and special size boxes are used to ship the ornaments.

HOME FOR THE HOLIDAYS COST

All Home for the Holidays items have a shipping charge of $13.99 for each item ordered. This is due to the larger box sizes and their extra weight

All shipping is done with either UPS Ground or USPS Ground Advantage. If you would like priority shipping please contact us for shipping rates.

All ornaments are shipped out in a Radko gift box wrapped in bubble wrap and then placed inside a outer cardboard shipping box. We spare no expense to assure your cherished ornament arrives exactly as you expect it to.

RETURN & EXCHANGE POLICY

Our return & exchange policy is designed to provide you with peace of mind when making a purchase from radkoornamentsonsale. If you receive a broken or damaged product, we've got you covered. Our straightforward refund or exchange policy is aimed at building trust and confidence for our customers. We will take it back for an exchange or a full refund. We want you to shop with the assurance that your satisfaction is our priority.

If an item arrives damaged or broken, we will replace that item or refund you the cost of that item. All other returns are accepted within 7 days of receipt of item(s). Returns must be pre-authorized & have a Return Material Authorization #. Contact us at 717-330-0409 or email through the Contact Us link at the bottom of the Home page for a RMA#. Buyer is responsible for return shipping & insurance costs. Returned items must be in New & Unused condition with all Tags attached. Items that don't meet these conditions will be returned to the purchaser at their expense. No refund will be issued. Please write the RMA# on the outside of the box & ship with a tracking# & insurance for your protection. radkoornamentsonsale is not responsible for lost or damaged items. Damaged items that are returned will be issued a refund. We do not do exchanges or swaps. Returned items that had free S/H/I are subject to a 30% restocking fee. All other returned items are subject to a 30% restocking fee. Unfortunately we can not refund ornaments with minor age spots and factory paint issues. Due to the age of the ornaments we sell, age spots can not be avoided and are a part of the ornaments authenticity and charm. Since each ornament is hand painted there might be flaws in the paint job, from the Radko factory, that are beyond our control.

If you are not satisfied with your purchase please contact us and we will do our best to come up with a resolution that you are happy with.

Email: sean@radkoornamentsonsale.com

Phone: (717) 330-0409

Or use the Contact Us page. Click here.